Welcome to the Metrics Page!
Use this page to understand how much you’ve utilized the application and what the application has worked on. Clear visibility here helps you plan capacity, stay within package limits, and demonstrate value to stakeholders.
What you can do here
- Estimate usage vs. package limits: See volumes to anticipate whether you’ll remain within your plan.
- Review activity: Understand what the application worked on—Jira work items and chatbot sessions.
What the report includes
A summary of key metrics such as total tasks handled and per-channel breakdowns (Jira work items, chatbot sessions) for the selected period.
Fields on this page
- From Date: The day you want the report to start from.
- To Date: The day you want the report to include up to.
- Show All: Overrides dates to show usage since your last installation.
- Email: The report is sent to this address as an Excel (CSV) file.
How to request your metrics
- Enter From Date and To Date, or select Show All to cover everything since installation.
- Provide your Email to receive the report.
- Click Request Usage Metrics.
Tip: Getting the report may take some time depending on email traffic and how busy the application containers are.
Real Life Tip: The email is sent from the solverox.com domain. Mark it as safe so messages don’t land in your junk folder.
Why this page is helpful
- Capacity planning: Anticipate upcoming usage and stay within package limits.
- Operational insight: See where the agent spends time (Jira vs. chatbot) to refine settings.
- Accountability: Share a clean, dated report with your team or leadership.
Don’t forget to click Request Usage Metrics when your selections are ready.