Jira Work Items to Include in the Knowledge Base

Use this page to specify which Jira work items should be included in your knowledge base. Keeping this selection focused ensures users receive answers that reflect your current, supported products and releases without noise.

Section for adding Jira work items to the Knowledge Base — Select which Jira items contribute to your Knowledge Base.

Provide JQL exactly as in Jira

Paste the same JQL you use in the Jira UI. The application mirrors Jira's matching behavior-if an issue appears in Jira for your JQL, it will be included in your Knowledge Base.

Example JQL as written in Jira — Write your JQL in Jira first, verify the results, then paste here.

Tip: Write and test your JQL in Jira. Once you're confident the results are what you need, copy-paste the JQL here for reliable, one-to-one behavior.

Why JQL?

Relevance: Limit content to what matters now (e.g., current year's tickets) to keep answers aligned with supported versions.
Consistency: A single source of truth-every daily ingestion run applies the exact same rule.
Control: Update the JQL anytime to refocus what's included in your Knowledge Base.

Tip: This JQL is the single truth. Each time Jira ingestion runs, your Knowledge Base is re-written to match the latest results of this JQL. For example having createdDate <=365d will always keep only the work items that are less than 365 days old, with a sliding window approach.

Notes on Jira ingestion

Automatic schedule: Jira ingestion runs once per day when extraction services are not busy.
No manual trigger: Unlike web URL ingestion, there is no manual "run now" for Jira.
Visibility: Once ingestion completes, the included items are reflected on your Knowledge Base Sources pages.

Tip: After daily ingestion finishes, review the Knowledge Base Sources to verify coverage and make adjustments to your JQL if needed.

Tip: To remove all previously ingested Jira items, set your JQL to return nothing (for example, createdDate <= 0). The application mirrors Jira's results, and during the next daily Jira ingestion, the Jira work items that were previously included will be removed from your Knowledge Base.

If you want to start small

Begin with a tiny JQL slice so you can watch the overnight ingestion pipeline end-to-end:

project = SUPPORT and createdDate >= -1d

This captures roughly the last day of Jira work items. After the nightly GMT ingestion finishes, check the Knowledge Base Sources table to confirm the issues landed in your corpus.

Tip: To test your AI Agent, ask a question covered by one of those freshly ingested issues and review the response quality before widening the JQL.

Save settings

Click Save Settings after pasting your JQL. Your rule will be applied during the next automatic Jira ingestion run.